Privacy
Your trust and privacy are of utmost importance to us. Therefore, we will never, under any circumstances, sell or share your personal information with any third party. (personal, private, nonprofit or otherwise.)
Security
Our transactions are processed by PayPal, whose top priority is the security of online payments. Your confidential information is automatically encrypted in transit, using the Secure Sockets Layer protocol (SSL) with the highest level of encryption commercially available.
Payment Methods
We accept Visa, MasterCard, Discover, and American Express. Sorry, at this time we do not accept personal or cashiers checks.
Sales Tax
Within California, 8.25% sales tax applies. No sales tax on out-of-state orders.
Shipping & Handling
Orders are shipped within 3 business days via US Postal Service Priority Mail with the exception of individual greeting cards. Individual cards will be shipped via regular First Class mail. Please contact us if you need expedited shipping.
Shipping rates vary depending on the size/weight of your order, and your location. A handling fee of $2.50 applies to all orders.
Rush Orders
Rush orders are available upon request. If you require your order in a hurry, please e-mail or call 925.944.1967 to arrange. There will be an additional charge of $7.00 for rush orders.
International Orders
For international shipping, please contact us for a quote.
Returns
We want you to be happy with your purchase. We accept returns on items provided they have not been used or worn, and will issue refunds according to the following:
If you would like to request a refund, please contact us within 5 days of receiving your order. Once you receive approval for your return, please repack items in their original packaging along with original packing slip, and ship back to us at the address we will provide you.
For your protection, we suggest that you send your return via UPS, or by US Mail with insurance and delivery confirmation for tracking purposes. We are not responsible for any returned packages lost or damaged in shipping. Original shipping/handling costs are not refundable. Return shipping costs must be paid by customer, unless 24 Carrot Lane has sent an item in error.
Please note, returns/refunds are not possible if customer does not follow original assembly instructions, or alters the item in any way. Also, we cannot provide a refund for items that have been used, or are in poor condition.
Cancellations
An order may be cancelled via telephone or e-mail up to the time the order is shipped. Once an order has been processed and shipped, it cannot be cancelled.
Orders Damaged in Shipping
If your package arrives and appears to have been damaged in transit, please call or e-mail us and we will arrange for inspection and pick-up by the carrier. You must keep all original packaging and contents so that we can file a claim with the shipping company. Once this is completed, we will reship your order at no charge.